Shipping

Despatch and stock location

Our stock is warehoused in Melbourne, Australia. 

Our stock is not located overseas - which also means that you do not have the high expense of having to send your camera off shore should your require warranty repairs.

Shipping information

Shipping charges

Australia wide shipping on all items is inclusive in published prices where noted.

Return to sender charges for puchaser entered incorrect or incomplete addresses

Please note that from 2015 Australia Post now charge a $15 flat rate for return to sender items sent back to Foscam Australia.  These are items whereby the purchaser has inputted an incorrect or incomplete address in their Foscam Australia account.  The purchaser accepts full liability for the return postage costs as chaged to Foscam Australia at $15 per return to send item.  Should the purchaser wish to have their items resent to correct and complete address they then agree to accept charges that Foscam Australia will incur to send the parcel to a correct and complete address.  Foscam Australia will endeavour to pass on these purchaser incurred postage charges at cost to the purchaser.

How long will it take to receive my parcel

Standard tracked and signed shipping is included in every order.  The Australia Post terms and conditions surrounding freight delivery times to your destination via Australi Post are available here

Warranty return process
 
To initiate the warranty return process - we require support@foscamaustralia.com.au to be contacted and the following details are required:
 
1) Purchase name 
2) Order ID number
3) Model ie FI8910W
3) Serial number starting with FI
4) Detailed description outlining issue that has been experienced
 
Once these details are received we will trouble shoot the issues with you and determine the best process to get your unit up and running again. 
 
Please note that we will require your purchase name  and order ID number with any return cameras that have been logged with support.

When camera returns will not be accepted

Warranty returns – do I need to return to China or Melbourne, Australia?

When you purchase from Foscam Australia, you do not need to send your item offshore to China or to any other country you purchased from.  All warranty repairs / replacements are handled via our Australian office.

Freight charges relating to warranty Items

Out of Stock (Back-Order) Items

If Foscam Australia no longer stocks an item that is sent in for warranty repairs or if that item is simply out of stock, you will be notified via email of two options:

1) You will be sent a comparable replacement item - ie the stock item superseding the model as sent in for repair

or

2) Should this comparable item not be in stock, at Foscam Australia’s sole discretion, a refund at the current market value of the product may be issued.  A current-market-value refund may not exceed the original invoice price.

Change of mind returns

Qualifying for a change of mind return refund

PO Box details for returns

Please note that you will be returning to a PO Box, as some courier companies will only ship to a street address.  As our warehouse is not manned full time we are not able to supply a street address.  Should you wish to use a courier please check before sending, as they have a habit of accepting the item and then advising that a delivery cannot be made and this could make the process protracted and costly from your end. 

Foscam Australia

PO Box 554

Hawthorn, VIC, 3122

Additional fees and charges

 

For any further information please contact: sales@foscamaustralia.com.au

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