Foscam Warranty & Return Information

Foscam warranty return process
 
To initiate the warranty return process on Foscam units and accessories - we require support@foscamaustralia.com.au to be contacted and the following details are required:
 
1) Store Purchased from: Foscam Australia / The Mangocam Store / Foscam Australia on Ebay
2) Purchase name
3) Order ID number
4) Model ie FI8910W
5) Serial number starting with FI
6) Detailed description outlining issue that has been experienced

Once these details are received we will trouble-shoot the issues with you and determine the best process to get your unit up and running again. 

Please note that we will require your purchase name and order ID number with any return cameras that have been logged with support in order to initiate the warranty replacement / repair process.

We require you to send back your unit and the power pack only you do not need to send back any of the other accessories for a warranty claim.

Foscam Australia accepts no resposiblity for items that we have not sent that go missing in the post or are damaged due to inadequate packing on arrival at our offices.

Current warranty processing time is @14 business days - this can vary due ot work load.

***PLEASE DO NOT USE THE STORE WARRANTY HELP / RETURN OPTION***
 
When returns will not be accepted
  • If a camera is returned without protective packing or in the Foscam box without outer packaging
  • Should the camera's serial number no longer be on the unit, no longer able to be read or not fully visible
  • When warranty seals have been removed or damaged
  • When the unit has been water damaged

Warranty void notes and charges

  • If a cameras or any accessory has been modified in any way - any warranty claim is void.  A flat $20 per camera rate, will be charged to return to sender
  • If a camera has been received for warranty repairs and the fault cannot be replicated in our lab.  A flat $20 per camera rate, will be charged to return to sender
  • If a cameras or any accessory has been water damaged - any warranty claim is void.  A flat $20 per camera rate, will be charged to return to sender
Freight charges relating to warranty Items
  • Warranty repairs or replacement of goods is free of charge
  • Freight charges to our premises (located in Melbourne) are required to be paid by the customer
  • Any forwarded returns will not be accepted
  • Our Dead on Arrival (DOA) policy is strictly 14 days from purchase date 
  • Any products sent in for warranty claim will be checked to access fault prior to sending out for repairs - if not fault is found please see warranty void notes and charges
  • Freight returns on items are applicable for domestic returns only
  • Foscam Australia accepts no resposiblity for items that we have not sent that go missing in the post or are damaged due to inadequate packing on arrival at our offices

Out of stock (back-order) items

If Foscam Australia no longer stocks an item that is sent in for warranty repairs or if that item is out of stock, you will be notified via email of two options:

1) Should the unit have been purchased new in the last 3 months - you will receive the stock item if available that superceded the model as originally purchased.

2) Should this comparable item not be in stock, at Foscam Australia’s sole discretion, a refund at the current market value of the product may be issued.  A current-market-value refund may not exceed the original invoice price.

3) Should the item have been purchased as a refurbished unit - this unit will be replaced with another refurbished unit under the warranty period as nomintaed in the term of sales.  Should a replacement warranty unit not be available, at Foscam Australia’s sole discretion, a refund at the current market value of the product may be issued.  A current-market-value refund may not exceed the original invoice price.

Change of mind returns

Qualifying for a change of mind return refund

PO Box details for Foscam returns

Please note that you will be returning to a PO Box, as some courier companies will only ship to a street address.  As our warehouse is not manned full time we are not able to supply a street address.  Should you wish to use a courier please check before sending, as they have a habit of accepting the item and then advising that a delivery cannot be made and this could make the process protracted and costly from your end. 

Foscam Australia Returns

PO Box 554

Hawthorn BC, VIC, 3122

Additional fees and charges

Third Party accessories and notes

 

For any further information please contact sales@foscamaustralia.com.au

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